Return and Refund Policy

If you need to exchange your product, you may do so within 30 days. You as the customer are responsible for any shipping costs throughout any returns and exchange processes.

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a refund. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product and refer to individual product pages, as refund policies vary by brand.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% restocking fee plus return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Please Read the Following
When you are making a purchase from us you are acknowledging the following of the Exchange Agreement:

I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Indoor Golf Source within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that orders must be canceled within 24 hours to avoid a 3% merchant restocking fee.
I understand that if I return my order once it has shipped I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are typically around 25%.
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside of our control.
I understand and agree that I will not cancel my order or file a chargeback for an order delay because an estimate time provided to me turned out to be incorrect due to factors outside the control of Indoor Golf Source (such as manufacturing and logistical constraints of our partner companies).

Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your items do arrive damaged, please send photos of damage, box and SKU, along with a brief description of the damage to support@indoorgolfsource.com. and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty
Warranties vary depending on the manufacturer - see individual product pages for details. Warranty damages occur overtime and from use. If an item was damaged upon arrival, and not reported within 30 days, this is not a warranty claim.

Returns
The Indoor Golf Source default policy is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.

Nearly all our products have guarantee warranty policies meaning that you will 100% get a fully functional operational product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.

Products Excluded from Returns

ProTee United VX - All sales are final. There are no refunds on the ProTee United VX Launch Monitor. Exceptions: Product was damaged in transit. Product did not arrive (in transit, or lost by carrier).
Carl's Place Custom Orders - Carl's Place Custom Enclosures, Impact Screens, Built-In Golf Room Kits, Built-In Screens, Padded Walls, and Ceiling Paneling are not eligible for return or refund once the order is placed and has began being processed.

Cancelations
Orders must be canceled within 24 hours to avoid a 3% merchant processing fee. If you need to cancel an order, please do so immediately by emailing support@indoorgolfsource.com.. If an order has left the warehouse, the customer is responsible for return shipping cost as well as the 3% merchant processing fee. If an order is canceled after it has shipped, it will be treated as a regular 30-day return and will be subject to return shipping cost and restocking fees that are the responsibility of the customer.

BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing the order.

All customers agree that they have read, understand, and agree to the terms and conditions above.

Individual items will have varying refund and return policies depending on the manufacturer please see individual product pages for details or contact support@indoorgolfsource.com.

Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible and we believe they are the top in the industry. We are on your team. We are immediately responsive and we will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us and we will help you resolve the issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us.